The Great Run-A-Round

I'm feeling a bit better tonight. I still am tired and don't feel like eating but I had a nice hot bath with some lavender scented epsom salts and I used a warming mud mask on my face and now I feel a little more relaxed. Last night I woke up just before 1:30am, just after 4am (might have been the little earth quake that happened in Quebec), again at 4:40am and then at 5:55am. Friggin' annoying.

Today was a little better of a day. The morning sucked and seemed to drag on but I got some stuff done that needed to be done so that was good. Worked on getting yesterday's discovered mistake fixed and then got into a nice pissing contest with our ITHelpDesk, which I won.

We have 2 Help Desks: one for the special program we use and one for everything else. We had a problem with a user account. So the designated coordinator contacted the program helpdesk (like he's supposed to). They got back to him and said that it wasn't at their end, but provided instructions on who to contact to get help, as the issue lay with the group who looks after the accounts.

Here's the fun part. You can not communicate directly with the account group. You have to contact them via the main helpdesk.

So, the coordinator asked me to contact the main help desk since I'm the account contact person. No problems. The instructions from the program helpdesk said to contact the main helpdesk and ask that the issue be forwarded to the account people. So that's what I did. I provided all the necessary info on the user etc.., included a note saying that the program helpdesk told me to contact the main help desk and sent off the request. I get a canned response email back from the main helpdesk telling me to contact the program help desk. Sigh.

I email the helpdesk back and pointed out that in my request, I said that we'd already spoken to the program helpdesk and that they told us to contact the main helpdesk. A few minutes later, I get an email back from the main help desk saying to read the instructions and contact the program help desk.

You've got to be fucking kidding me. So...I hunt down the email train between the program coordinator and the program helpdesk, find the one that instructed us to contact the main help desk, and I copied and pasted it into my email back to the main help desk.

And I didn't hear from them again. But what a waste of time. It took the coordinator half a day to get a response telling us that we need to contact someone else. Then I wasted an hour emailing with the idiot at the help desk. And guess what? The user's problem still isn't resolved.

Which reminds me, I never got my help ticket # for that request. Guess I get to harass them again in the morning.

I'm not an idiot. I know how to read and follow instructions. Unless they're in french. Then I'm fucked.

Speaking of which, I have French in the morning. Dammit. At least I remembered to bring my books home tonight. I probably should get to bed. I need to be able to pay attention in class tomorrow morning.

Good Night.

Sarah